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CAREER ADVICE |
| How to master the art of
interviewing |
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To a large degree, the success of your
interview will depend on your ability to discover needs and
empathize with the interviewer. You can do this by asking
questions that verify your understanding of what the interviewer
has just said, without editorializing or expressing an opinion.
By establishing empathy in this manner, you'll be in a better
position to freely exchange ideas, and demonstrate your
suitability for the job.
In addition to empathy, there are four other
intangible fundamentals to a successful interview. These
intangibles will influence the way your personality is
perceived, and will affect the degree of rapport, or personal
chemistry you'll share with the employer. |
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[1] Enthusiasm ::
Leave no doubt as to your level of interest in the job. You
may think it's unnecessary to do this, but employers often
choose the more enthusiastic candidate in the case of a two-way
tie. Besides, it's best to keep your options open -- wouldn't
you rather be in a position to turn down an offer, than have a
prospective job evaporate from your grasp by giving a lethargic
interview?
[2] Technical interest
:: Employers look for people who love what they do, and
get excited by the prospect of tearing into their job.
[3] Confidence :: No
one likes a braggart, but the candidate who's sure of his or
her abilities will almost certainly be more favorably
received.
[4] Intensity :: The
last thing you want to do is come across as "flat"
in your interview. There's nothing inherently wrong with being
a laid back person; but sleepwalkers rarely get hired.
By the way, most employers are aware of how stressful it can
be to interview for a new position, and will do everything
they can to put you at ease. |
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» The other fundamentals |
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Since interviewing also involves the
exchange of tangible information, make sure to: |
- Present your background in a thorough and accurate
manner;
- Gather data concerning the company, the industry, the
position, and the specific opportunity;
- Link your abilities with the company needs in the mind of
the employer; and
- Build a strong case for why the company should hire you,
based on the discoveries you make from building rapport and
asking the right questions.
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Both for your sake and the employer's,
never leave an interview without exchanging fundamental
information. The more you know about each other, the more
potential you'll have for establishing rapport, and making an
informed decision. |
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» Basic interviewing strategy |
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There are two ways to answer interview
questions: the short version and the long version. When a
question is open-ended, I always suggest to candidates that they
say, "Let me give you the short
version. If we need to explore some aspect of the answer more
fully, I'd be happy to go into greater depth, and give you the
long version."
The reason you should respond this way is
because it's often difficult to know what type of answer each
question will need. A question like, "What was your most
difficult assignment?" might take anywhere from thirty
seconds to thirty minutes to answer, depending on the detail
you choose to give.
Therefore, you must always remember that the
interviewer's the one who asked the question. So you should
tailor your answer to what he or she needs to know, without a
lot of extraneous rambling or superfluous explanation. Why
waste time and create a negative impression by giving a sermon
when a short prayer would do just fine?
Let's suppose you were interviewing for a
nurse management position, and the interviewer asked you, "What
sort of nursing management skills have you had in the past?"
Well, that's exactly the sort of question
that can get you into trouble if you don't use the short
version/long version method. Most people would just start
rattling off everything in their memory that relates to their
nursing management experience. Though the information might be
useful to the interviewer, your answer could get pretty
complicated and long-winded unless it's neatly packaged.
One way to answer the question might be,
"I've held nurse manager
positions with three different hospitals over a nine-year
period. Where would you like me to start?"
Or, you might simply say,
"Let me give you the short
version first, and you can tell me where you want to go into
more depth. I've had nine years experience in nursing
management with three different health care facilities and
held the titles of Charge Nurse, Nurse Manager, and Director
of all of the ICU units I have worked in. What aspect of my
background would you like to concentrate on?"
By using this method, you telegraph to the
interviewer that your thoughts are well organized, and that
you want to understand the intent of the question before you
travel too far in a direction neither of you wants to go.
After you get the green light, you can spend your interviewing
time discussing in detail the things that are important, not
whatever happens to pop into your mind. |
| » Don't talk
yourself out of a job |
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I've got a friend who's the hiring manager
of a large hospital in New York City. He told me once that he
brought a candidate into his office to make him a job offer.
An hour later, the candidate left. I asked my friend if he had
hired the candidate.
"No," he said. "I
tried. But the candidate wouldn't stop talking long enough for
me to make him an offer."
Don't misinterpret me. I'm not suggesting
that an interview should consist of a series of monosyllabic
grunts. It's just that nothing turns off an employer faster
than a windbag candidate. By using the short version/long
version method to answer questions, you'll never talk yourself
out of a job. |
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The prudent use of questions |
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Beware: An interview will quickly
disintegrate into an interrogation or monologue unless you ask
some high quality questions of your own. Candidate questions
are the lifeblood of any successful interview, because they: |
- Create dialogue, which will not only enable the two of
you to learn more about each other, but will help you
visualize what it'll be like working together once you've
been hired;
- Clarify your understanding of the company and the
position responsibilities;
- Indicate your grasp of the fundamental issues discussed
so far;
- Reveal your ability to probe beyond the superficial; and
- Challenge the employer to reveal his or her own depth of
knowledge, or commitment to the job.
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Your questions should always be slanted in
such a way as to show empathy, interest, or understanding of the
employer's needs. After all, the reason you're interviewing is
because the employer's company has some piece of work which
needs to be completed, or a problem that needs correcting. Here
are some questions that have proven to be very effective: |
- What's the most important issue facing your department?
- How can I help you accomplish this objective?
- How long has it been since you first identified this
need?
- How long have you been trying to correct it?
- Have you tried using your present staff to get the job
done? What was the result?
- What other means have you used? For example, have you
brought in independent contractors, or temporary help, or
employees borrowed from other departments? Or have you
recently hired people who haven't worked out?
- Is there any particular skill or attitude you feel is
critical to getting the job done?
- Is there a unique aspect of my background that you'd like
to exploit in order to help accomplish your objectives?
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Questions like these will not only give you a sense of the
company's goals and priorities, they'll indicate to the
interviewer your concern for satisfying the company's
objectives. |
| » Give it some
thought |
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Here are seven of the most commonly asked interviewing
questions. Do yourself and the prospective employer a favor, and
give them some thought before the interview occurs. |
- Why do you want this job?
- Why do you want to leave your present company?
- Where do you see yourself in five years?
- What are your personal goals?
- What are your strengths? Weaknesses?
- What do you like most about your current company?
- What do you like least about your current company?
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The last question is probably the hardest to answer: What
do you like least about your present company?
Whatever you do, do not say anything
negative about any personal experiences with your last
employer. Nobody likes a candidate that is quick to badmouth
their current or previous employers. State the reason you are
looking to leave for a better career opportunity. |
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